Understanding the Unavoidable: Why some Transactions Can Fail & Not Refunded immediately

In an era where technology evolves at a breakneck pace, we pride ourselves on having developed an advanced system that boasts a 99.9% success rate in processing transactions. This remarkable achievement is a testament to the hard work and dedication of our team, constantly pushing the boundaries of what's possible in digital transaction technology.

While our System Automatically refunds failed transactions instantly, some transactions may remain pending or incomplete. This is due to factors beyond our control, such as issues with SIM network connectivity, Overload of network providers server or service provider glitches, can occasionally lead to transaction failures.

What to Do When you do not receive the value of your Transaction:

First and foremost, it's important to remember that a failed transaction can also tick as successful when it has not been delivered. This is the more reason we advice users to check their Data balance or Airtime balance after making purchases and make sure they received the actual value of what they purchased on Pairgate. However, if you did not receive the actual value of what you purchased, Kindly follow the below step to report the transaction and get almost immediate attention from our support team.

Step 1: 
 

When you encounter a failed but not refunded transaction, kindly login to your Pairgate account and navigate to the particular transction, click it open the receipt and scroll down to see the Report Transaction Button. Click it and report the transaction.

OR

After login to your pairgate account, Click on Support, Then Click on Transaction Issues, and then enter either the phone number (For Data and Airtime) or Meter number (for Electricity bill payment). Then Select the particular transaction and proceed to report it. Remeber to enter a short description of why you are reporting the transaction.

After you've reported the issue, our team will swiftly investigate. The goal is to not only resolve your specific problem but also to understand why it occurred. This way, we can continually refine our system, reducing the likelihood of similar issues in the future.

Continuous Improvement Through Your Experiences.

Each reported transaction failure is an opportunity for us to learn and improve. By understanding the specific circumstances that lead to these rare glitches, we refine our system, inching ever closer to our goal of flawless transaction processing.

Your Trust, Our Commitment

We understand that managing your transactions through our app is an act of trust – a trust we are committed to honoring. While the nature of technology means we can never promise a 100% fail-proof system, we can promise this: our unwavering dedication to addressing your concerns and resolving any issues as quickly and efficiently as possible.

Remember, in the unlikely event of a failed transaction, don't panic. Just report it. We're here to ensure that your experience with our app is as smooth and secure as possible, today, tomorrow, and into the future.

Need Help?

Contact our support team anytime at [ Pairgate@email.com ] or on Whatsapp at [ +2348167450660 ]. We're always here to help!