Start with as low as N300

Our withdrawal takes a maximum of 24hours to reflect in your account local bank account depending on your bank and banking network.

If your transaction fails but you were debited, follow these steps:

1. Check Your Wallet Balance – In most cases, the amount is automatically refunded to your Pairgate wallet.
2. Wait for Automatic Reversal – If the refund does not reflect immediately, it may take a few minutes. Bank-related transactions may take longer, depending on your financial institution.
3. Raise a Support Ticket – If the refund does not process, log in to your Pairgate account and click on the transaction, at the bottom of the receipt you will see a Report transaction Button, use it to report the transaction for immediate follow ups.
4. Contact Pairgate Support – You can also reach out via WhatsApp or email for faster resolution.
5. Bank Reversal (If Applicable) – If the payment was made via bank transfer and not credited, check with your bank for a possible reversal.

Pairgate ensures auto refunds for failed transactions and provides 24/7 support to resolve any issues promptly.

If you forget your password or need to reset it, follow these steps:

1. Go to the Login Page – Visit the Pairgate platform and click on the "Forgot Password?" link.
2. Enter Your Registered Email or Phone Number – Provide the email address or phone number associated with your account.
3. Receive a Reset Link or OTP – A password reset link will be sent to your email, or you will receive an OTP via SMS.
4. Reset Your Password – Click the link or enter the OTP, then create a new secure password.
5. Login with Your New Password – Use your new credentials to access your account.

If you experience any issues, contact Pairgate Support via WhatsApp, email, or the ticket system for assistance.

There could be several reasons why your meter is rejecting the token:

1. Incorrect Meter Number – Ensure that the meter number entered during the token purchase is correct. A minor error can cause the token to be invalid.
2. Expired Token – Tokens are often time-sensitive, and they may expire after a certain period. If the token is not used within the designated time frame, it will be rejected.
3. Meter Compatibility – Some meters may not support certain token formats. Verify that your meter is compatible with the token provided.
4. Meter Malfunction – If your meter is faulty or experiencing technical issues, it may not accept the token.
5. Network or System Issues – Occasionally, network disruptions or system maintenance may cause temporary issues with token validation.

If you continue to experience issues, please contact Pairgate Support via WhatsApp, email, or the ticket system with your transaction details. Our team will assist you in resolving the problem.

Unfortunately, once a token has been generated and issued using a specific meter number, it cannot be transferred to a different meter number.  We recommend double-checking meter numbers before completing transactions to avoid errors.