FAQ's



Frequently Asked Questions

Have questions about Pairgate? See our frequently answered questions.



Pairgate is a leading VTU (Virtual Top-Up) platform that empowers users to earn passive income as VTU selling agents. It provides seamless access to discounted airtime, affordable data bundles, electricity and TV bill payments, bulk SMS services, and more. With enhanced features and a user-friendly interface, Pairgate ensures secure, fast, and reliable transactions for individuals and businesses. We are duly registered with the corporate affairs commission (CAC - 3687598)

Yes, you need to create an account on Pairgate to access and pay for services. This ensures a secure and seamless transaction experience while allowing you to track your payments, earn commissions, and enjoy exclusive discounts on airtime, data, and bill payments. Registration is quick and free, and you can sign up for personal use or as a VTU agent.

Pairgate is a highly trusted and secure platform with a 99.9% success rate on transactions. It ensures 100% security, offering auto refunds for failed transactions and 24/7 support via tickets, WhatsApp, and email. Thousands of users rely on Pairgate for seamless bill payments, airtime, and data purchases, making it a reputable choice for VTU agents and individual users.

Our withdrawal takes a maximum of 24hours to reflect in your account local bank account depending on your bank and banking network.

Creating an account on Pairgate is simple and free. Follow these steps:

  1. Download the Pairgate App or Visit the Pairgate Website – Go to the official Pairgate platform.
  2. Click on "Sign Up" – Locate the registration button on the Menu.
  3. Fill in Your Details – Provide your name, email address, phone number, and create a secure password.
  4. Verify Your Account – You may receive an OTP (One-Time Password) or a confirmation email to verify your registration.
  5. Login and Start Using Pairgate – Once verified, log in to your account and start enjoying seamless transactions.

You can sign up for personal use or as a VTU agent to earn commissions on transactions.

If you forget your password or need to reset it, follow these steps:

  1. Go to the Login Page – Visit the Pairgate platform and click on the "Forgot Password?" link.
  2. Enter Your Registered Email or Phone Number – Provide the email address or phone number associated with your account.
  3. Receive a Reset Link or OTP – A password reset link will be sent to your email, or you will receive an OTP via SMS.
  4. Reset Your Password – Click the link or enter the OTP, then create a new secure password.
  5. Login with Your New Password – Use your new credentials to access your account.

If you experience any issues, contact Pairgate Support via WhatsApp, email, or the ticket system for assistance.

Funding your Pairgate wallet is quick and secure. Follow these steps:

  1. Log in to Your Account – Access your Pairgate dashboard.
  2. Navigate to the Wallet Section – Click on the "Fund Wallet" option.
  3. Choose a Payment Method – Select from available payment options:
    • Bank Transfer
    • Credit Card
    • MasterCard
    • Visa Card
  4. Make the Payment – Follow the instructions provided for your selected payment method. If using bank transfer, ensure you use the correct account details provided.
  5. Wallet Crediting – Your wallet will be credited automatically after a successful transaction. In case of delays, you can contact Pairgate Support via WhatsApp, email, or the ticket system for assistance.

Your wallet balance can be used for airtime, data, bill payments, and other services.

If your transaction fails but you were debited, follow these steps:

  1. Check Your Wallet Balance – In most cases, the amount is automatically refunded to your Pairgate wallet.
  2. Wait for Automatic Reversal – If the refund does not reflect immediately, it may take a few minutes. Bank-related transactions may take longer, depending on your financial institution.
  3. Raise a Support Ticket – If the refund does not process, log in to your Pairgate account and click on the transaction, at the bottom of the receipt you will see a Report transaction Button, use it to report the transaction for immediate follow ups.
  4. Contact Pairgate Support – You can also reach out via WhatsApp or email for faster resolution.
  5. Bank Reversal (If Applicable) – If the payment was made via bank transfer and not credited, check with your bank for a possible reversal.

Pairgate ensures auto refunds for failed transactions and provides 24/7 support to resolve any issues promptly.

If you have not received your token or WAEC Pin after a successful payment, follow these steps:

  1. Check Your Email & SMS – Some tokens and pins are sent via email or SMS. Ensure you check your inbox and spam folder.
  2. Verify Your Purchase History – Log in to your Pairgate account and check your transaction history to confirm the purchase.
  3. Wait a Few Minutes – Sometimes, network delays may cause a slight delay in token or pin delivery.
  4. Raise a Support Ticket – If you have not received your token after some time, submit a support ticket with your transaction details.
  5. Contact Pairgate Support – Reach out via WhatsApp or email for further assistance.

Pairgate ensures 99.9% success rates, but in rare cases of delays, our 24/7 support team is available to assist you promptly.

There are several reasons why a transaction may fail, including:

  1. Insufficient Funds – If your wallet balance or payment method does not have enough funds to complete the transaction.
  2. Network Issues – Temporary disruptions in the network or service provider could cause a failure in processing your request.
  3. Incorrect Payment Details – If there is an error with the payment details entered, such as incorrect card information or bank account details.
  4. Payment Gateway Issues – Occasionally, issues with payment processors or gateways may lead to a failed transaction.
  5. System Maintenance – Scheduled or unexpected maintenance may temporarily affect the platform's ability to process payments.

If your transaction fails, you can submit a support ticket or reach out to Pairgate Support via WhatsApp or email for assistance. We strive to ensure your transactions are processed smoothly, and our team is ready to help resolve any issues.

Unfortunately, once a token has been generated and issued using a specific meter number, it cannot be transferred to a different meter number.  We recommend double-checking meter numbers before completing transactions to avoid errors.

No, Pairgate does not charge additional fees for using its platform. However, please note the following:

  1. Transaction Fees – While there are no hidden fees, certain payment methods (e.g., bank transfers, credit cards) may incur fees from the payment service provider or financial institution.
  2. Service Costs – You receive discounts on services like airtime top-ups, data recharges, and utility bill payments, but these discounted prices may vary based on the service and payment method.

Pairgate aims to provide affordable, seamless services with no extra hidden charges, ensuring transparent and reliable transactions for all users.

There could be several reasons why your meter is rejecting the token:

  1. Incorrect Meter Number – Ensure that the meter number entered during the token purchase is correct. A minor error can cause the token to be invalid.
  2. Expired Token – Tokens are often time-sensitive, and they may expire after a certain period. If the token is not used within the designated time frame, it will be rejected.
  3. Meter Compatibility – Some meters may not support certain token formats. Verify that your meter is compatible with the token provided.
  4. Meter Malfunction – If your meter is faulty or experiencing technical issues, it may not accept the token.
  5. Network or System Issues – Occasionally, network disruptions or system maintenance may cause temporary issues with token validation.

If you continue to experience issues, please contact Pairgate Support via WhatsApp, email, or the ticket system with your transaction details. Our team will assist you in resolving the problem.

MTN Corporate Gifting (CG) Data is a service that allows businesses and organizations to purchase bulk data bundles and gift them to employees, clients, or partners. It is a corporate solution designed to help companies provide data benefits as part of their employee or client engagement strategies. The data can be used for mobile internet access and is typically offered at discounted rates.

Pairgate provides access to MTN Corporate Gifting Data for businesses, making it easy for individuals & companies to purchase . To Check your balance Dial *323*4#  or  *323#.

MTN Small and Medium-sized Enterprises (SME) Data is a specialized data package designed for small and medium-sized businesses. It offers affordable and flexible data solutions that cater to the needs of businesses, helping them stay connected and manage their operations efficiently.

The SME Data packages allow businesses to purchase bulk data at discounted rates, which can be used for internet access, communication, and other online business activities. Pairgate makes it easy for individuals or businesses to access and purchase these data bundles, supporting their growth and connectivity needs. *323*4#  or  *323#

A Gifting Data Bundle is a service that allows individuals or businesses to purchase data bundles and gift them to others. This can be done for personal use or as part of a corporate or promotional strategy. The gifted data can be sent directly to another person's phone number, offering a convenient way to share internet access with others.

Pairgate facilitates the purchase and distribution of Gifting Data Bundles from various service providers like MTN, AIRTEL, GLO, 9MOBILE, making it easy for users to share data with family, friends, employees, or clients.

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Pairgate is a P2P platform with enhanced features that allow members make passive income either through our gaming system or as a VTU selling agent. We are duly registered with the corporate affairs commission (CAC - 3687598)

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